Q. How does Elegance define Clients Service?
A. We consider our clients and their successful performance
as the reason and justification of our existance. We work hard to
give them satisfaction.
Q. Are your operations MAC or PC based?
A. We are both. We have the latest G4s Power Mac. for Mac. users
and Pentium III processors for PC users.
Q. What file formats do you accept?
A. You can send your digital file as a JPEG , TIFF, EPS or PSD extention.
* All files should be converted to CMYK; we recommend that you design
the job at 300dpi
Q. What type of media do you accept files in?
A. We accept, floppy disks, 100MB zip disks, CD ROMs, 1 or 2 MB Jazz
disk and SyQuest 44, 88, 200. We prefer to have your files on zip
disks or CDs... or submitted directly to our FTP site or e-mailed
to email@example.com if they are less than 2MB in size. Please
read our submit file section of our
website for details on how to send your files online.
Q. What is the exchange rate and does it vary?
A. The current exchange rate is 7.8% . The U.S.
Dollar and Hong Kong Dollar are pegged at this rate and have
been for many years . Elegance guarantees prices for 3 months
from the date of our quotation.
Q. How fast can I get my job?
That depends on the type of job you have and the current work load
in the plant. If you need to check the status of the plant's availability
or the status of your job, just give us a call.
Q. What are Elegance Printing's capabilities to receive orders through the internet?
A.Our employees in Hong Kong and New York reply
to customer's e-mails within 24 hours. Our clients can now upload
the design to our ftp server which makes the job faster.
Back to Top